Privacy Policy

Information we collect

Account information: your name, phone number, email address, business name, GSTIN, address and login details when you register or are invited to a business on Bilzee.

Business data you enter: invoices, payments, customers, appointments, services, inventory, staff, commissions, expenses and similar records you create while using Bilzee.

Customer data: details of your own customers (such as name, phone number, email and purchase history) that you store in Bilzee. You control this data and Bilzee processes it on your behalf.

WhatsApp and Meta data: when you connect WhatsApp through Facebook Login or enter Meta credentials, we receive and store your WhatsApp Business Account ID, phone number ID, display phone number, verified business name, an access token, your message templates and message delivery and read statuses.

Usage and device data: IP address, browser type, pages visited and actions taken in the app, used for security, audit logs and troubleshooting.

How we use information

To provide Bilzee: create invoices, manage records, send OTPs, and send the WhatsApp, SMS and email messages you choose to send to your customers.

To keep your account secure, prevent fraud and keep audit logs of changes.

To provide support, process subscription payments and tell you about changes to the service.

We use WhatsApp and Meta data only to send and track messages you initiate and to show your connection status. We do not use it for advertising and we do not sell it.

Who we share information with

Meta Platforms (WhatsApp Business Platform), to deliver WhatsApp messages you send.

Razorpay, to process payments.

Microsoft Azure, which hosts our servers, database and file storage.

Email and SMS providers, to deliver OTPs and messages you send.

Authorities, when required by law.

We do not sell or rent personal information to anyone.

Your customers and messaging consent

If you send campaigns through Bilzee, you are responsible for having your customers’ consent to receive messages from you, as required by law and by the WhatsApp Business Policy.

Data retention

We keep your data for as long as your account is active. When you disconnect WhatsApp, we delete the stored access token and WhatsApp identifiers. When you ask us to delete your account, we delete your data within 30 days, except records we must keep by law, such as invoices and tax records under GST law, which we keep only for the period the law requires.

Security

Data is encrypted in transit using HTTPS. Access tokens and provider secrets are stored encrypted. Access inside a business is limited by user roles.

Your rights

You can access and correct most of your data inside Bilzee. You can ask us for a copy of your data, for corrections, or for deletion. See our Data Deletion page for how to delete your data.

Changes to this policy

We may update this policy. We will change the date at the top of this page and, for significant changes, notify you in the app or by email.